Smarter Heating for St Andrews Properties with Air Source Heat Pumps

We have had our six infra red panels for about seven years. We had four old storage heaters, which we inherited when we bought the house. They were totally inadequate for the property in the northern highlands. We decided we had to replace them but what with. Searches via the tinternet came up with the infra red alternative. We found Scottish Energy Saving as being a supplier of panels in Edinburgh Scotland. We arranged a home visit and Chris Taylor arrived to do the survey. He explained everything to us and answered all our questions. We haven't looked back since. Going from four storage heaters to six panels has not been more expensive with each panel having its own thermostat, they are constantly turning on and off through out the day. Visitors always ask what sort of heating do we have, its lovely and warm in here. We have three mirror panels and three white plain panels. All very thin and blend into the back ground. A very helpful and good company to deal with. We will happily use them again. Thank you.

Owner's reply
Thank you so much for your wonderful review, Ben. We’re delighted Chris’s survey and explanations made the switch from your old storage heaters easy and that the six infrared panels with individual thermostats have kept your home warm, efficient, and visually unobtrusive. We appreciate your recommendation and look forward to helping you again.

• What made you look into infrared heating for the church? o Our ageing gas central heating in our beautiful A Listed church building was on its last legs and failed to heat the space adequately, costing a fortune in the process. • Why did you choose Scottish Energy Saving? o We had researched a number of different radiant solutions, but had a lot of false starts where potential suppliers seemed interested but then disappeared, not returning calls, leaving us frustrated and not knowing why. Scottish Energy Saving was supportive from the start, sometimes overly so, before we were quite ready. They maintained steady contact over several months until we had the various permissions and finance in place to start the project. • How did you find the overall experience with our teams? o All of the people we encountered were very personable and worked tirelessly. My only criticism was that the installation electricians were not consistent, so teams changed and had to acquaint themselves with the building and its nuances. This resulted in some delay with some phases of the installation. • What stood out most during the installation? o The willingness to work with the restrictions and challenges that our building presented while remaining sympathetic to and respectful of its purpose. • How is the system performing in the space so far? o The 9 x 3.6kW and 6 x 600W infrared radiant system is performing well and gives us much more flexibility and comfort than many thought possible. It has proven to be very popular, even from the trial stages, encouraging us to press on towards the full installation. It has already saved hundreds of pounds in the remaining gas system, which is currently required for fabric protection, as it has reduced the necessity of large pre-heat times. We do pre-heat the radiant heating for maximum comfort, but only up to 4 hours – the gas system would be pre-heated up to 24 hours and beyond. In short, we can create a comfortable space using around 5 hours-worth of energy that would previously have required up to 24 hours. We also don’t need to heat the whole space as the heaters are angled to target seated areas and they can be individually programmed and scheduled. • Would you recommend us to other organisations? o I would recommend Scottish Energy Saving as I believe that they install quality products to a good standard. They have learned a lot from the complexity and demands of our historic and architecturally significant church building, and now include a detailed survey as part of their costings to help avoid some of the difficulties that we encountered. Our permissions process meant that we had to phase the installation, which no-doubt was a challenge to achieving continuity of the installation team, but all the staff who attended were flexible, hard working and tidy. The issues encountered were resolved pretty quickly to our satisfaction. A challenging but ultimately successful project, delivering a sensitive, flexible, efficient and effective heating system in a complex environment.

Owner's reply
Thank you for this thorough and thoughtful review — we’re delighted the system is delivering the comfort, flexibility and cost savings you needed. I’m sorry for the disruption caused by changing electrician teams during the phased works and appreciate your patience while we resolved those issues. We now include a detailed survey in our costings and are working to improve continuity of installation teams on complex, phased projects. Thank you for recommending Scottish Energy Saving and for trusting us with your historic church.

It was time to replace my 20 year old boiler, at the same time I was also looking for a solar / battery / grid powered hot water system to run my domestic water for washing and showering, a call from Chris at SES not only saved me money by purchaseing a Sunamp battery system and a smaller 15kw boiler, Chris also arranged for a plumber and a local electrician, in my eyes the fitment and pipework were a work of art, being a retired engineer I appreciated the time that was taken by Davie and his apprentice to install the units also working a 12 hour shift to ensure we had hot water and gas that day, the electrician was also very professional, now the systems are up and running I am looking forward to reduced utility bills. I would most definitely recommend Scottish Energy Saving and more than happy to respond to any questions, well done Chris and his team.

It's a good moment to shout out Chris Taylor and Scottish Energy Saving who installed the 12 solar panels and batteries which power the kitchen and workshop at our Grow West Fife kitchen and workshop. Today our batteries are full, we're generating more than we're using and exporting power to the Grid. We weren't the easiest customer but our system is working brilliantly and we're very grateful to Chris and colleagues for their continuing support. 🙌🙌🙌

Owner's reply
Thank you for your wonderful feedback, Dean! We're thrilled to hear that your solar system is performing so well and that you're successfully exporting power to the grid. Chris and the team are dedicated to providing excellent service, and it's great to know that you appreciate their support. If you ever need assistance or have questions in the future, please don’t hesitate to reach out. Your satisfaction is our priority!

I called Scottish Energy to discuss why sort of SAHP would best meet my needs. The team were extremely helpful and from order to installation was only 4 with Christmas in between. The installation team were professional and did a great job fitting the unit into a tight space. We are extremely happy with the end result. Great job, Well done. Thanks to all at Scottish Energy. Highly recommended!

Owner's reply
Dear Alan, Thank you for your fantastic review! We're so pleased to hear that our team was able to help you find the perfect SAHP for your needs and that the installation went smoothly! We highly appreciate your feedback, and it’s wonderful to know you’re happy with the end result. Thank you for recommending us—it truly means a lot, Alan! If you need anything, please feel free to get in touch anytime! Best regards, The Team at Scottish Energy Saving

We have had a Solar Assisted Heat Pump and Battery Storage installed by Scottish Energy Saving. It has been a very straightforward process. Chris explained the systems and our options very clearly; he is pleasant, courteous, and very easy to work with. The electricians, on both occasions, were excellent - their work is of the highest standard, and they were extremely careful and courteous whilst working in our house. We are delighted with the results!

Owner's reply
Thank you for your wonderful review, Alison! We're thrilled to hear that you had a straightforward installation experience and that Chris and our electricians provided excellent service. Your satisfaction is our top priority, and we are delighted to know you're pleased with your Solar Assisted Heat Pump and Battery Storage. We appreciate your feedback and look forward to speaking with you soon!

Welcome had this company in a few years ago to give us a complete new heating system. These were thin panels that could go on your walls or ceilings and, at that time they came in 3 finishings gloss black glass, white plastic or mirrored glass. They can be controlled individually or from 1 base station. When the guys came to install the system they were extremely polite, hard working and were very tidy, hoovering up every last spec of dust. I would highly recommend this company for anything energy saving.

Owner's reply
Thank you, Robert, for the wonderful review and for recommending us. We're delighted the panels and controls met your needs and that our installers were polite, hardworking, and left everything tidy; we'll pass your compliments along to the team. If you need any support or want to expand your energy-saving solutions, please contact us anytime.

This company is keen to take your money, poor advice and dont take time to do client care or aftercare.

Owner's reply
We are disappointed to read this review, as it does not accurately reflect the efforts we have made to resolve your concerns. Since being made aware of the issues you've raised, we have repeatedly attempted to contact you by phone and message over a number of weeks to discuss the matter and agree a resolution. Unfortunately, despite these efforts, we have been unable to establish meaningful communication. It is difficult to provide aftercare or resolve outstanding issues when we are unable to engage with the customer. The suggestion that we are "only interested in taking your money" is one we strongly reject. Scottish Energy Saving has built its reputation on quality workmanship, honest advice, and supporting customers long after installation. We take every concern seriously and always strive to reach a fair and practical resolution wherever possible. Our offer to assist remains unchanged. Rather than debating the matter publicly, we would much prefer to work with you directly to bring it to a satisfactory conclusion. Please get in touch at your convenience, and we will prioritise your case to ensure every reasonable step is taken to resolve your concerns.

Our boiler became unmaintainable and we were getting increasingly unhappy with our old kerosene fueled system before it finally gave up. We wanted a clean, efficient heating solution. The team were efficient and thoughtful guys, who worked hard to get the heating working as soon as possible. The new heat pump works perfectly, the house is a nice even temperature. And it looks amazing, adding substantially to the value of the house. 10/10

Owner's reply
Thank you so much for the fantastic 10/10 review, Robin. We’re thrilled the new heat pump is keeping your home evenly heated and that the team could get everything working quickly and thoughtfully. It’s great to hear the installation looks amazing and has added value to your house. We appreciate you trusting us with the job.

SES have fitted infrared heaters at your church and it is finally warm!!. Before then we had inadequate heating and a very cold church. Chris and the team were all extremely professional, and quick to install the heating system. They worked with us to determine the best place for the heaters and, when there was a slight issue after installation, they replied to our call quickly and returned immediately to rectify. The new heating means that we can now fully utilise the building. We would definitely recommend SES.

Owner's reply
Thank you for your kind review. We’re delighted the infrared heaters have made the church warm and fully usable and that Chris and the team were professional and quick with installation. I’m glad we could work with you on heater placement and respond promptly to fix the post-install issue. Your recommendation means a great deal to us.

SES have done 2 jobs for me now, one a solar and battery and the other battery only. Both times thev completed the work efficiently and well. I don't hesitate to recommend them

Owner's reply
Thank you for your positive feedback, David! We're thrilled to hear that you're satisfied with the solar and battery installations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Excellent product and great aftersale service

Owner's reply
Thank you for your positive feedback! We're thrilled to hear that you are satisfied with our product and our aftersale service. Your support means a lot to us, and we look forward to serving you again in the future.